FAQ Frequently Asked Questions

Yes, we can assist with redirecting your order. Please email us with your order number and the new address. If the new address is in another state, kindly contact the sender.

*this cannot be done when your order is on for delivery. This can take 24-48 hours to be processed.

All deliveries are automatically authorized to be left unless specified otherwise. If there’s no safe place to leave it, the driver will return the package to the depot for a new delivery date.

*Freight is at risk of being returned after 3 delivery attempts 

While we can request a specific delivery date, please note that this is not guaranteed, as not all areas are serviced daily. Deliveries are made between 9 AM and 5 PM, and we cannot provide or guarantee a specific timeframe.

We can request a delay with the carrier; however, they can only hold your package for up to 3 business days past the current estimated delivery date. If you need to delay it longer, we recommend redirecting your order to another address that can accept the delivery otherwise, the order will need to be returned to the sender for you to repurchase at a later date.

While our carriers strive to deliver all items together, it’s possible for orders to be separated, resulting in deliveries on different days. If you have concerns about missing items, please reach out to us.

No, our carriers only operate Monday to Friday.

Today is the estimated delivery date for your order, but please keep in mind that this is just an estimate and may change. While the estimated date may not update automatically, you will receive a text message on the morning your order is scanned for delivery.