Transport with piece of mind

Steadfast Logistics are pleased to introduce the FreightSafe Warranty, for peace of mind while your goods are in transport.

This program is managed by FreightSafe, a professional Third Party Claims Manager, with over 17 years of experience in the industry.

In the event of loss or damage to your consignment, please click on the link below to submit a claim. FreightSafe will engage with you directly to progress your claim, which is subject to the following Terms and Conditions.

  • Automatic cover on all consignments once enrolled in the program
  • Claims payable up to $1,500 per consignment
  • No excess payable
  • Fast claim settlement
  • Online claim lodgement

Further Information on claim inclusions

Claim timelines required for notification of loss or damage:

  • Non-delivery needs to be notified within 14 business days after dispatch of the consignment
  • Damaged goods, in the event that damage was noted at the time of delivery, require claim lodgement within 14 business days from the delivery date
  • Damaged goods, in the event that the parcel was delivered and signed for in good order and condition, need to be notified within 48 hours from the delivery date

Make a FreightSafe claim.

What items are not covered in the event of a claim?

  • currency
  • jewellery
  • precious metals
  • precious stones
  • antiques
  • works of art
  • drugs
  • weapons
  • living animals or plants
  • perishable goods
  • cigarettes, tobacco and tobacco related products
  • valuable documents
  • glass or glass related products
  • In the event of damage to second hand or used goods in transit.

In the event of loss to second hand or used goods in transit, claims will be paid at the current depreciated market value of the goods, as determined by FreightSafe, to a maximum of the Warranty Limitation Amount of $250, subject to the Terms & Conditions of the FreightSafe Warranty.

Terms & Conditions Apply

Please take a moment to view the full set of Terms & Conditions which are applicable.